Our Services

Here to Help you Hear

Putting You First

As a family-run hearing clinic, we made the decision to remain 100% independent, which is rare in our industry. We did that because it allows us to offer unbiased advice, which will always be based on what is best for our patients. 

We aren’t led by the hearing aid manufacturers; we only care about achieving the best outcome for you, and our after care is second to none. You’ll feel like another member of the family.

Discretion Hearing Ltd offer a full hearing assessment service, as well as an earwax removal service using the latest micro-suction technology.

We can supply hearing aids from every manufacturer, which includes:

    • lifetime aftercare
    • 5 year warranty (on selected aids)
    • 30-day money back guarantee
    • 0% finance available*

Ear Wax Removal

Discretion Hearing Ltd Southport provides an ear wax removal service which you can choose to be can be carried out in our central Southport clinic or in the comfort of your own home.

Free Hearing Test

At Discretion Hearing Ltd Southport we offer a completely free hearing test service which can be carried out at our state of the art clinic in the centre of Southport or in the comfort of your own home.

Hearing Aids

Discretion Hearing Ltd Southport are 100% independent audiologists, this means we can offer the widest range of hearing aids and accessories from all of the major manufacturers.

Frequently asked questions

What can I expect at an assessment?

Our hearing assessments are always carried out by experienced and qualified audiologists. You can be sure that the person looking after your hearing is a highly qualified hearing expert. We genuinely care about your hearing and there is no obligation to make a purchase and absolutely no sales pressure.

Where do I have my assessment?

At Discretion Hearing Ltd, we believe that hearing assessments should be carried out in total comfort. This is why we give you the choice of coming into our specialised branch or having us visit you in the comfort of your own home. In just over an hour we can check the overall health of your hearing and explain what steps you should take to care for your individual needs.

How often should I have a hearing assessment?

It is important that you have your hearing tested annually. Hearing loss can cause a number of medical issues such as blood pressure issues, diabetes, depression and even dementia. All hearing loss should be treated seriously, but with regular check ups and the correct intervention, there is no need for concern. We are here to help.

What happens in a hearing assessment?

Your ears will be visually inspected. This will be carried out by an experienced qualified expert. This will generally start by looking into your ears with a handheld scope, called an otoscope. They will be looking for any signs of abnormalities or medical conditions that could be contributing to your health concerns. It is possible you simply have a build up of ear wax the could be contributing to your hearing loss or may be preventing accurate measurement of your hearing.

The main event! The testing procedure may vary between clinics and depending on you particular hearing issues or concerns. For that reason, don’t be surprised if your testing differs from a friend’s who told you about their hearing test experience. Testing may include:

  1. A pressure test to check the flexibility of your eardrum and it’s ability to transmit sounds.
  2. A tone test to measure how softly you can hear tones of different pitches which will be charted on an audiogram.
  3. A speech test where you will be asked to repeats words and/or sentences you hear at different levels.

After testing, the hearing care professional will discuss your results and make recommendations for next steps. They might make a medical referral to your Primary Care Physician or Ear, Nose & Throat specialist. You might also be recommended a revaluation in a few months to a year.

If a hearing assessment that does not require further evaluation is revealed, you might be recommended to consider hearing aids or other assistive devices. Additional discussions might take place at your assessment or during a second appointment.

What causes wax build up?

  • Using cotton buds for ear cleaning which can push wax deeper inside the ear canal
  • Inserting other objects into your ear canal
  • Frequently wearing in-ear headphones
  • Wearing a hearing aid

What symptoms of wax build up can I look out for?

  • Blocked ears
  • Reduced hearing
  • A mild earache
  • Dizziness

If you are suffering from any of the above symptoms, please contact us and we can ascertain if an appointment is required.

Why microsuction and not and not ear syringing for wax removal?

Our microsuction procedure is carried out using a microscope, which offers a view at all times. This makes the entire process safer as we can easily spot any issues inside the ear canal.

One of the key differences with micro suction is that there is no water being squirted into the ear which makes the treatment cleaner and less messy.

With ear syringing, the aim is to get rid of excess wax by pushing water into the ear canal to flush the wax out. This isn’t always as effective at getting all of the wax out as microsuction treatment.

While water is being squirted into the ear canal, you are unable to view inside the ear, this can result in perforation or inflammation. However it is important to point out that this is extremely rare and the vast majority of ear syringing treatments do not cause any issues.

Do you have parking facilities?

As we are located in Southport town centre, there is ample parking within close proximity to our premises. We do offer home appointments, please enquire if this is of interest to you.

We promised to take care and we delivered

  • I can confidently recommend David and Discretion Hearing Limited if you're looking for an expert audiologist who help you. Working as an independent, David was able to recommend a range of options to me. David was familiar and up-to-date with all the latest technology in the world of hearing solutions. David was personable, patient and professional at all times as I asked a plethora of questions. Despite being a expert himself, with years of experience, David was able to explain things in a simple and easy to understand fashion, hand-holding me through the whole process.

    David's wisdom and experience meant that he was able to help tailor some options to my hearing loss and I was confident I was getting presented with the best solution. David also worked tirelessly as a middleman when providing feedback to the Hearing Aid Manufacture.

    Not only did David provide expert consultation but I felt reassured and at ease when dealing with any paperwork associated with my transaction.

    Richard Perch Customer
  • David provided an excellent service. He explained clearly the mechanics of hearing and hearing loss and feasible solutions to my impairment. The hearing aids and streaming equipment recommended have manifestly improved my hearing. At all stages he provided a professional service of high quality.

    Ian Monk Customer
  • I have recently had a hearing test and hearing aids supplied by David from Discretion Hearing.

    David offers a first class service from start to finish. I found him to be professional, courteous and he has excellent customer service skills. He is friendly, was happy to answer all my questions and all round a pleasure to work with.

    Nothing was too much trouble for him and all services are provided in an expeditious manner.

    I would unreservedly recommend David from Discretion Hearing if you are in need of a hearing test or a review / update of your hearing aids.

    Thanks very much David! Best wishes

    Frank Customer
  • Fantastic service from booking my appointment, to arrival, all taken care of very professionally and safe, which is very reassuring in these times. The equipment was all explained in detail so I knew what was happening and even got to see inside both of my ears on the TV. David then made contact with my Doctor on my behalf, sent them the recording of my ears, which resulted in a prescription ready and waiting at my local pharmacy - the best service ever from my GP - all instigated by the information provided by David. I would highly recommend Discretion Hearing to anyone who is struggling with their hearing, or is being told by their family they can’t hear them! Brilliant.

    Mike Clarke Customer
  • Dave gives you a personal hearing experience whilst knowledgeable and he will only sell you the right product for your individual hearing loss. We have moved with technology and now enjoy streaming our TV with the latest Starkey Livio Edge AI streaming system. Enjoying box sets via Prime and still incorporating surround sound with our Oled TV direct into your ear. Dave provided us with the best system for his client and for family needs. Nothing was too much trouble. And we even had a Director from Starkey seeing our set up. We would go nowhere else for his knowledge and expertise. Don’t suffer get the best technology and enjoy your life to the full.

    Colette Bell Customer
  • Earwax Microsuction

    Been having blocked ear problems for a few weeks. Followed NHS advice with olive oil for two weeks with no joy. GP was useless so I Emailed David and had an appointment the next day. He is very welcoming and informative about procedures and issues he finds. Microsuction of the ear wax had a blockage cleared in minutes all at a very good cost. Also offered to contact my GP for a prescription as he was worried my ear drum may of had an infection. Can't thank him enough for this great service, will 100% recommend for any hearing related issue. Thank you
    David Jones Customer
  • I highly recommend David. Expert knowledge delivered in a professional manner, which has resulted in a major improvement in my hearing.

    Thanks, David for your excellent service.

    Carl Taylor Customer
  • David came to see my wife regarding hearing aids, the tests and explanations he gave her were first-class. Everything was exceptional in the way each test was done. Having been to high street shops it was great to have a better experience and absolutely no pressure to purchase a pair of hearing aids. David was very polite and courteous with my wife and that really helps to get the right results .We can't thank him enough for the excellent service he gave on the visit .

    We would highly recommend him to anyone who would need hearing aids. Thanks so much, David for your kindness.

    Aubrey Woolley Customer
  • Discretion hearing did my initial hearing test a year ago and supplied hearing aids which have transformed my hearing and work so well that I often forget that I'm wearing them. David has reviewed and updated today and continues to provide excellent ongoing support and advice.

    Very highly recommended.

    Ron Kearney Customer